At Noorqiro, we are committed to providing a smooth, secure, and satisfactory shopping experience to our customers. Kindly review our Refund & Cancellation Policy carefully before placing an order.

Refund & Replacement Policy:
As our products fall under the personal care and fragrance category, refunds are generally not applicable once an order has been successfully delivered.

Due to the personal-use nature of fragrance products, opened or used items may not be eligible for return, refund, or replacement unless the product is received in a damaged, defective, or incorrect condition.

However, after proper verification, a refund or replacement may be approved under the following circumstances:
•⁠ ⁠Incorrect product received
•⁠ ⁠Product received in physically damaged condition
•⁠ ⁠Missing parts or accessories
•⁠ ⁠Defective product
•⁠ ⁠Product significantly different from the description provided on our website

To initiate a refund or replacement request, customers must notify us within 24 hours of delivery and provide valid supporting evidence, including:
•⁠ ⁠A complete unboxing video recorded from the beginning without pauses, cuts, or edits
•⁠ ⁠Clear photographs of the product, outer packaging, and shipping label

Please note the following:
•⁠ ⁠Claims submitted without sufficient proof or beyond the specified reporting period may not be eligible for approval.
•⁠ ⁠Products damaged due to misuse, improper handling, negligence, unauthorized usage, or normal wear and tear shall not qualify for refund or replacement.
•⁠ ⁠Approval of refund or replacement requests shall be subject to successful verification by the Noorqiro support team.

Return Eligibility:
Eligible returns will only be accepted if:
•⁠ ⁠The product remains unused and in its original condition
•⁠ ⁠The original packaging, labels, tags, and accessories are intact
•⁠ ⁠The return request satisfies the conditions mentioned under this policy

For claims related to incorrect products, complete evidence of the received item is mandatory for verification and processing purposes.

Order Cancellation:
•⁠ ⁠Orders may only be canceled prior to dispatch or shipment.
•⁠ ⁠Once an order has been shipped, cancellation requests cannot be accommodated.

Cancellation by Noorqiro:
Noorqiro reserves the right to cancel orders where necessary, including but not limited to the following situations:
•⁠ ⁠Pricing inaccuracies caused by technical, typographical, or human errors
•⁠ ⁠Product unavailability or stock limitations
•⁠ ⁠Suspicious, unauthorized, or fraudulent transactions
•⁠ ⁠Incomplete, inaccurate, or unverifiable customer information

In such instances, any applicable refund will be processed to the original payment method within a reasonable timeframe.
Approved refunds, where applicable, are usually processed within 10-15 business days, depending on the payment provider or banking partner.

Contact for Refunds & Cancellations:
For any refund, replacement, or cancellation-related assistance, customers may contact us through the following channels:
Phone / WhatsApp: +91 8796390631
Email: info@noorqiro.com

If we are unavailable via phone, kindly contact us through WhatsApp or email, and our support team will respond at the earliest possible opportunity.

Governing Law:
This Refund & Cancellation Policy shall be governed and interpreted in accordance with the applicable laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts located in Gautam Buddh Nagar, Uttar Pradesh, India.