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Grievance redressal
If something has gone wrong
The form above reaches our customer care team. If an answer you received did not settle the matter, the Grievance Officer named below is yours by right, not by favour.
Customer care
- info@noorqiro.com
- Phone
- +91 87963 90631
- Hours
- Monday to Saturday, 10:00–18:00 IST
- Address
- F-35, 5th Floor, Urbtech NPX
Noida–Greater Noida Expressway
Sector 153, Noida
Uttar Pradesh 201304, India - Legal name
- NOORQIRO PERFUMES
Grievance Officer
Appointed under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
- Name
- Rehan
- Designation
- Grievance Officer
- info@noorqiro.com
- Address
- F-35, 5th Floor, Urbtech NPX
Noida–Greater Noida Expressway
Sector 153, Noida
Uttar Pradesh 201304, India
How a complaint is handled
- Write to the Grievance Officer with your order number and what went wrong.
- You receive an acknowledgement with a ticket number within 48 hours of receipt.
- The complaint is resolved within one month from the date of receipt.
These timelines are set by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 and are the minimum we owe you, not a target. Where a resolution needs longer — a courier investigation, for instance — you will be told why, in writing, before the month is out.
If you are not satisfied with how we have handled a complaint, you may approach the National Consumer Helpline of the Department of Consumer Affairs, Government of India. Doing so does not affect any other remedy available to you.